DEFEND INSURANCE is a dynamic international company operating in the field of automotive insurance.
We are proud we have built up experienced and efficient teams that manage all the major areas of our business, and our long term aim is to employ a team of enthusiastic and talented people, motivated to succeed.
We offer you the opportunity to join us as:


Are you looking for a career in Prague for an international insurance company where you can put your English skills to daily use?
Are you looking to be part of a small team with opportunities for career advancement? Can you work independently but still within a team? If so, this is the role for you!
The ideal candidate will possess strong administrative, organizational and investigative skills. Prior administration experience is preferred.
It is important that you are able to work with a variety of people demonstrating strong customer relations and communications skills including ability to deal with the public with tact and diplomacy. Must be able to work respectfully with individuals of all cultures, backgrounds, perspectives, and abilities. Requires the ability to work cooperatively with other staff to accomplish the overall objectives of the department.


  • Uploading claims related information into the claims database – iDefend or iGard
  • Liaising with repairers to finalise customer repairs
  • Contacting clients in order to finalise and close open claims
  • Investigation of all old open claims and appropriate action taken to close them (either contacting the policyholder or distribute to claims adjuster for further action)
  • Answering telephones and taking messages when claims adjusters are busy during breaks/lunch/trainings
  • Any other claim related administrative task as directed by Country Manager or Team Leader
  • Regular product training to ensure deep understanding of all products in the Defend UK department


  • Fluent English
  • Good communication skills
  • Has a broad experience of working in a regulated customer service environment
  • Ability to meet & exceed customer expectations
  • Investigative skills
  • Able to use MS office applications, Word, Excel, Outlook


  • Opportunity to work in the international team
  • Possible and real potential to progress and career growth within the organization
  • Professional development
  • Multinational friendly team
  • Benefits: 5 weeks of vacation, Sick days, Multisport card, Bonuses and Regular engagement activities
  • English on daily basis
  • Work place Prague 4 - Chodov
  • Full time contract
  • Start day – by agreement