Claims from DEFEND insurance now settled in the Fortegra service network
PRAGUE, Czech Republic (20 February 2023) – The claims handling process for DEFEND insurance products which is underwritten by Fortegra Europe has been further streamlined. Clients can now use Fortegra service network, which consists of nearly 100 service stations across the Czech Republic. Trained professionals from the service network will guide clients through the entire claims process and provide the necessary documentation to get their car back in operation as soon as possible.
A car is nowadays, indispensable for most people, whether they use it to commute to work or need it for their business. So, if a problem occurs, it is crucial for the owner to get back on the road as soon as possible.
"We understand that fast claims handling and quality customer service are top priority for our clients. That's why we have long-term focus on streamlining the claims process for our extended warranties DEFEND Car Protect and other DEFEND insurance products. We have reduced administration maximally and approval of the insurance claim takes place the same day after the delivery of the documents from the service centre. In order to make everything even faster and easier for our clients, we decided to establish our own service network," explains Gabriela Motejzíková, Country Manager of DEFEND INSURANCE GROUP and Fortegra Europe for the Czech Republic.
The Fortegra service network consists of a wide variety of service stations from the partners of DEFEND INSURANCE, Fortegra Europe and selected branches of the broad LKQ service station network. Thus, clients can use almost a hundred service centres across the Czech Republic when dealing with DEFEND insurance claims
"Trained professionals of the Fortegra service network know exactly what we need when dealing with a DEFEND insurance claim. This speeds up the delivery of documents and reduces mistakes, making the whole claims process more efficient for all parties involved," adds Jiří Voborník, responsible for the Claims department.
When dealing with DEFEND insurance claims, clients are relieved of the hassle of finding a suitable service and necessary administration. Now they only need to report the claim incident and they will be contacted by an employee of the Fortegra service network, who will then arrange the delivery of the car to the most suitable service centre. Clients are then guided through the whole process allowing them to get back on the road quickly and without worry.
The list of service stations at the Fortegra service network can be found HERE.
About DEFEND INSURANCE and Fortegra
DEFEND INSURANCE GROUP (DIG) companies provide specialty insurance solutions for the automotive sector and handle claims, focusing on extended warranties, GAP insurance, and other innovative products. Driven by a mission to exceed customer expectations by delivering peerless automotive solutions and customer support, DEFEND empowers customers to worry less and Experience More and makes a significant contribution to their satisfaction and loyalty to DEFEND’s almost 4,000 partners across the Czech Republic, Poland, Hungary, Slovakia, United Kingdom, Lithuania, Romania, and Germany.
Since 2019, DIG has been part of Fortegra, an A- rated US insurance company, and its European subsidiary, Fortegra Europe Insurance Company, is its primary insurer. Fortegra Europe established a Czech branch in 2021 and this allowed them to manage business with insurance agents in the Czech Republic directly, with back-office support from DEFEND INSURANCE GROUP. For further information, please visit our website www.defendinsurance.eu, www.defend-online.eu or follow us on LinkedIn.
About Fortegra Europe
Fortegra Europe Insurance Company is a subsidiary of The Fortegra Group, LLC, a global specialty insurer. Fortegra and its subsidiaries underwrite and administer a comprehensive and diverse set of admitted and surplus insurance products and warranty solutions across the United States and around the world. For over 40 years, Fortegra’s collaborative approach, experienced team, and innovative products have fueled consistent growth and increasing demand from both domestic and international partners. The Company holds an A.M. Best Financial Strength Rating of A- (Excellent). For more information on Fortegra, visit: www.fortegra.com and www.fortegra.cz.