The iDEFEND system is now connected to the Caris software developed by TEAS
DEFEND INSURANCE has completed the connection of its iDEFEND insurance contract registration system with the Caris software. It is developed and provided by TEAS (a member of the EAG Group), the largest supplier of special software for the automotive segment (DMS) in the Czech Republic and Slovakia.
The newly established cooperation will enable car dealers to effectively offer a wide range of services
through Caris, including DEFEND Gap insurance and the extended DEFEND Car Protect warranty for used cars.
It covers sudden and unpredictable internal mechanical or electrical failures of the insured motor vehicle
and will significantly help dealers of new and used vehicles to increase their credibility with end customers.
The risk of possible additional repair costs, especially for used cars, is a big threat for every customer. The option to purchase an extended warranty for such a car is therefore a great solution. “We believe that the guarantees offered by DEFEND INSURANCE will soon become the standard when buying a used car and customers will require them, "said Petr Kratochvíl, CEO of TEAS.
Another advantage of the new cooperation is the complete integration of both systems, which will significantly speed up the entire registration process. "Anyone who has experience in concluding similar contracts knows that this is a time-consuming process, so full integration will bring dealers significant time savings and increase the credibility of the entire sales process, and thus the satisfaction of the end customer," adds Kratochvíl.
The cooperation of DEFEND INSURANCE with TEAS will also facilitate mutual communication and approaching new potential partners and customers. "We design our products to be tailored to the specific needs of each partner, so that they can develop their full potential. We believe that by joining forces with TEAS we can bring even greater added value to our partners and customers," said Andrew Quirke, Managing Director DEFEND INSURANCE GROUP.
TEAS software is used daily by brands such as Hyundai, Kia, Citroen, but also Škoda, Fiat, Mercedes Benz, Volvo and others. During it’s 26 years of operation, the company has gained valuable knowledge about market needs and is constantly adapting it’s offer to changing customer preferences.
About DEFEND INSURANCE GROUP
DEFEND INSURANCE GROUP operating companies provide special insurance solutions for the automotive industry and claims handling, focusing on extended warranties, GAP insurance and other innovative products. Driven by a commitment to exceed customer expectations by delivering unique solutions, DEFEND enables customers to worry less and 'Experience More' and contributes significantly to their satisfaction and loyalty to DEFEND partners in the Czech Republic, Poland, Hungary, Slovakia and the UK. For more information, visit www.defendinsurance.eu or follow our LinkedIn /defend-insurance-group
The company TEAS spol. s r.o. was founded in 1993 and is currently the largest supplier of special software for automotive in the Czech Republic and Slovakia. It is used as a solution by 32 car manufacturers and the 4 largest service networks. Since 2019, TEAS has been part of the EAG holding, which aims to create a comprehensive ecosystem of services for the automotive segment with an emphasis on digitization and advanced data analysis. More at www.teas.cz.