DEFEND INSURANCE is a dynamic international company operating in the field of automotive insurance.
We are proud we have built up experienced and efficient teams that manage all the major areas of our business, and our long term aim is to employ a team of enthusiastic and talented people, motivated to succeed.
We offer you the opportunity to join us as:


You will manage all GAP claims for the UK department from start to finish. You will work closely with the GardX Head of Operations and your team leader to complete GAP claims. GAP claims must be completed accurately (as per internal QA standards) and to client satisfaction.


  • Ensure service levels are maintained and exceeded
  • GAP related emails replied within 2 business days
  • All voicemails returned by close of business
  • Zero justified complaints
  • GAP claims completed accurately and sent to appropriate person for approval with zero mistakes in data entry
  • Maintenance of GAP negotiation spreadsheet to show where we have increased PI offer
  • Escalation of complaints to the appropriate parties
  • Assist with claims emails during quiet periods
  • Assist with training new starters on GAP process
  • Complete GAP claims as per all procedures
  • During busy periods required to be rostered and logged into GardX telephone calls and handle telephone enquiries as per appropriate procedure –all non-GAP related enquiries to be passed onto a non-GAP claims adjuster (if no one is available to take the call you will assist the customer as per existing procedures)


  • Excellent English speaker
  • Good communication skills
  • Experience of working in a regulated customer service environment
  • Investigative skills
  • Ability to meet & exceed customer expectations
  • Able to use MS office applications, Word, Excel, Outlook


  • Opportunity to work in the international team
  • Possible and real potential to progress and career growth within the organization
  • Professional development
  • Multinational friendly team
  • Benefits: 5 weeks of vacation, Sick days, Multisport card, Bonuses and Regular engagement activities
  • English on daily basis
  • Work place Prague 4 - Chodov
  • Full time contract
  • Start day – by agreement