Customer Service Specialist (Dealer Services/Claims)

DEFEND INSURANCE is a dynamic international company operating in the field of automotive insurance.

We are proud we have built up experienced and efficient teams that manage all the major areas of our business, and our long term aim is to employ a team of enthusiastic and talented people, motivated to succeed.
We offer you the opportunity to join us as:

Customer Service Specialist (Dealer Services/Claims)

Are you looking for a career in Prague (Chodov) speaking English at work? Are you experienced in an area of customer service? Are you looking to be part of a small team with opportunities for career advancement? Can you work independently but still within a team? If so, this is the role for you! Due to business expansion we are looking for a new member of our customer service team (dealer services/claims) dealing with clients and motor dealers from the UK. This is a fast paced role and will suit someone who has previously worked as a Service Advisor, in a busy high volume office environment. You will require confidence, resilience, drive, energy and talent. A customer service professional with the ability to quickly establish and build a rapport with our customers and dealer network would fit in well.

Key Accountabilities:

  • Assisting motor dealers with all enquiries via phone and email
  • Providing correct advice to dealers
  • Managing all supplier and repairer payments - ensuring accounts are up to date and remittance advices sent in a timely manner
  • Managing all cancellations and refunds of policies (whether dealer or policyholder request)
  • Handling phone calls and emails from policyholders to analyse their claims (motor insurance) and verify that coverage applies through their insurance policy
  • Processing a variety of claims including cosmetic repairs, alloy wheels, tyres and total loss
  • Following all team processes and procedures

Why you should apply:

  • The company is growing fast so there is a real potential to continually progress, within the organization
  • Great benefits - Sick days, Trainings, Multisport Benefit card
  • Multinational friendly team   
  • Competitive salary
  • The security of international company
  • Regular engagement activities
  • UK working hours and public holidays

Basic qualifications:

  • Native or close to native English speaker
  • Recent customer service experience in an office-based environment
  • Investigative skills
  • Detail oriented
  • Experience with MS Office (Outlook, Excel, Word)
  • Legal right to work in Prague (e.g. Visa)

Preferred Qualifications:

  • Excellent customer service orientation and communication skills  
  • Organizational, prioritization, and multi-tasking skills
  • Bachelor's degree or equivalent work related experience 

Information about position:

  • Location: Prague 4 - Chodov
  • Salary: 35 000 - 40 000 CZK/month (full-time)
  • Employment contract: full-time 
  • Contract duration: Permanent
  • Start date: Immediately