DEFEND INSURANCE is a dynamic international company operating in the field of automotive insurance.
We are proud we have built up experienced and efficient teams that manage all the major areas of our business, and our long term aim is to employ a team of enthusiastic and talented people, motivated to succeed.
We offer you the opportunity to join us as:


Are you looking for a career in Prague (Chodov) speaking English at work? Are you experienced in an area of customer service? Are you looking to be part of a small team with opportunities for career advancement? Can you work independently but still within a team? If so, this is the role for you!
Due to business expansion we are looking for a new member of our customer service team (dealer services/claims) dealing with clients and motor dealers from the UK. This is a fast paced role and will suit someone who has previously worked as a Service Advisor, in a busy high volume office environment. You will require confidence, resilience, drive, energy and talent. A customer service professional with the ability to quickly establish and build a rapport with our customers and dealer network would fit in well.


  • Identify and review insurance coverage to ensure that the company’s liability is in line with contractual obligations and communicate with relevant stakeholders
  • Identify remedies (options) that will allow clients to recover money from other sources and therefore benefit the company
  • Manage disputed claims and other problem matters related to claims in order to resolve them as quickly and economically as possible
  • Ensure claim files are professional and kept in a logical manner and all notes related to the claim are well documented
  • Liaise with investigators, policyholders, repairers and other external parties to ensure fair settlement of claims
  • Resolve claims effectively and at optimal cost
  • Have a complex working knowledge of all products including policies, procedures, and contractual terms and use this knowledge to assist internal and external customers
  • Follow third-party inspection guidelines and processes as defined by the company
  • Nurture relationships with customers, repair centres, dealers, and other vendors
  • Handle department escalated calls from repair centres shops and customers in a professional and friendly manner that results in a positive outcome and rarely need assistance from management


  • Native or close to native English speaker
  • Great Italian language is advantage but not must
  • Czech language is not a condition   
  • Has a broad experience of working in a customer service environment
  • Ability to meet & exceed customer expectations
  • Recent customer service experience in an office-based environment
  • Investigative skills
  • Negotiation skills
  • Detail oriented
  • Able to use MS office applications, Word, Excel, Outlook


  • Opportunity to work in the international team
  • Possible and real potential to progress and career growth within the organization
  • Professional development
  • Multinational friendly team
  • Competitive salary
  • Benefits: 5 weeks of vacation, Sick days, Multisport card, Bonuses and Regular engagement activities
  • English on daily basis
  • Work place Prague 4 - Chodov
  • Full time contract
  • Start day – by agreement