Motor Warranty Claims Adjuster

DEFEND INSURANCE is a dynamic international company operating in the field of automotive insurance.

We are proud we have built up experienced and efficient teams that manage all the major areas of our business, and our long term aim is to employ a team of enthusiastic and talented people, motivated to succeed.

We offer you the opportunity to join us as:

Motor Warranty Claims Adjuster

This role ideally suit someone who has previously worked as a mechanic or motor warranty claims adjuster, in a busy high volume office environment. Motor Warranty Claims Adjusters require confidence, resilience, drive, energy and talent. Need to be well-presented individual with the desire, attitude and character to succeed would be extremely suitable. The ability to quickly establish and build a rapport with our customers and dealer network.

Key Accountabilities:

Working as part of a team, you will be responsible for ensuring the smooth workflow of the department, hitting and exceeding performance targets and enhancing the reputation of the company. This phone/email based role will include:

  • Handling of department escalated calls from repair centres shops and customers
  • Identify, review insurance coverage and communicate with relevant stakeholders
  • Identify remedies (options) that will allow clients to recover money from other sources
  • Manage disputed claims and other problem matters related
  • Ensuring of professional claim files and all notes related to the claim
  • Effectively communicate to customers and repair centers about mechanical processes to relate with the failure
  • Assist internal and external customers of all products including policies, procedures, and contractual terms
  • Following of third-party inspection guidelines and processes
  • Nurture relationships with customers, repair centres, part suppliers, and other vendors
  • Maintaining of a current working knowledge of vehicle design changes, market place trends, recalls and Technical Service Bulletins

Why you should apply:

  • The security of international company
  • The company is growing fast so there is a real potential to continually progress, within the organization
  • Multinational friendly team
  • Competitive salary
  • Great benefits - Sick days, Trainings, Multisport Benefit card, Bonuses and Regular engagement activities

Qualifications:

  • Native / Close to native level English
  • 1-3 years of experience in the mechanical repair, service writing, or service advising industry. Has a broad experience of working in a customer service environment
  • Good communication skills, Ability to meet and exceed customer expectations, negotiation and investigative skills, Relationship Management skills
  • Proficient computer skills (MS office applications, Word, Excel, Outlook)
  • Legal right to work in Prague (e.g. Visa)

Additional information:

  • Location: Prague 4 - Chodov
  • Employment contract: full-time
  • Contract duration: Permanent
  • Start date: Immediately