Claims Team Leader UK

DEFEND INSURANCE is a dynamic international company operating in the field of automotive insurance.

We are a successful Czech organisation with an expanding international presence, offering you the freedom to grow your career within a supportive working environment.

We offer you the opportunity to join us as:

Claims Team Leader UK

Our UK/ROI department is growing fast and we are seeking an experienced Claims Team Leader with a customer service background to manage a growing team. The claims team is comprised of highly trained individuals who are committed to settling claims in the most efficient manner, with the direct insureds best interest at the core of what they do.

Key Accountabilities:

  • Manage a team of up to 10 claims adjusters
  • Provide ongoing feedback to the team (group and individual)
  • Act as a referral point for escalations and technical expertise
  • Create strategies for reduced claims time
  • Effectively report to senior management

Why you should apply:

  • The security of international company 
  • Multinational friendly team
  • Competitive salary  
  • Benefits: mobile phone, laptop, 5 weeks of vacation, Sick days, Multisport card, Regular engagement activities
  • The extensive training you will receive is widely recognised and consequently, this is an outstanding position to elevate your career

Basic qualifications:

  • Experience within an insurance claims role (general) 
  • Proven ability to coach and mentor a team of claims consultants
  • Passion for developing and mentoring junior staff 
  • Identify areas of improvement within your team
  • Excellent customer service skills, strong empathetic manner
  • NATIVE OR CLOSE TO NATIVE ENGLISH - Czech language not required
  • Legal right to work in Prague (e.g. Visa)

Information about position:

  • Location: Prague 4 - Chodov
  • Employment contract: full-time 
  • Contract duration: Permanent
  • Start date: Immediately
  • Please send your CV in English language and PDF format