Claims Adjuster (Customer Service Specialist)

DEFEND INSURANCE is a dynamic international company operating in the field of automotive insurance.

We are proud we have built up experienced and efficient teams that manage all the major areas of our business, and our long term aim is to employ a team of enthusiastic and talented people, motivated to succeed.
We offer you the opportunity to join us as:

Claims Adjuster (Customer Service Specialist)

 Are you looking for a career in Prague (Chodov) speaking English at work ? Are you experienced in an area of customer service? Are you looking to be part of a small team with opportunities for career advancement? Can you work independently but still within a team? If so, this is the role for you! Due to business expansion we are looking for a new member of our claims team dealing with clients and motor dealers from the UK. This is a fast paced role and will suit someone who has previously worked as a Service Advisor, in a busy high volume office environment. Claims Adjusters require confidence, resilience, drive, energy and talent. A customer service professional with the ability to quickly establish and build a rapport with our customers and dealer network would fit in well.

Key Accountabilities:

  • Taking phone calls and emails from policyholders to analyse their claims (motor insurance) and verify that coverage applies through their insurance policy
  • Process a variety of claims including cosmetic repairs to car exteriors, alloy wheels and tyres as well as GAP claims (comprehensive training will be provided on all policy types)
  • Following all team processes and procedures
  • Liaising with suppliers via email and telephone
  • Handling complaints and reporting them correctly
  • Keeping accurate customer claim records

Why you should apply:

  • The company is growing fast so there is a real potential to continually progress, within the organization
  • Great benefits - Sick days, Trainings, Multisport Benefit card
  • You can join multinational friendly team  
  • Competitive salary
  • The security of international company
  • Regular engagement activities
  • UK working hours and public holidays

Basic qualifications:

  • Native or close to native English speaker
  • Recent customer service experience in an office-based environment
  • Experience with MS Office (Outlook, Excel, Word)
  • Detail oriented

Preferred Qualifications:

  • Excellent customer service orientation and communication skills  
  • Organizational, prioritization, and multi-tasking skills
  • Bachelor's degree or equivalent work related experience 

Information about position:

  • Location: Prague 4 - Chodov
  • Salary: 35 000 - 40 000 CZK/month
  • Employment form and contract: Full-time work
  • Contract duration: Permanent
  • Start date: Immediately